Mervida AB (“we,” “our,” or “us”) operates this mobile application (the “App”). This Privacy Policy explains how we handle personal information when you use the App.
By downloading or using the App, you agree to the practices described below. If you do not agree, please do not use the App.
When you log in with BankID, we verify your identity and provide you with access to information related to your care and upcoming visits. The data displayed in the App comes from a third-party scheduling platform.
Depending on your use of the App, we may process:
We limit the amount of data stored on our own systems and only process information necessary to deliver the App’s core functionality.
To improve our services, we use third-party analytics providers. These services may collect information such as how often you use the App, which features are most used, and performance data. This helps us understand user needs and maintain a reliable service. We use third-party analytics services, such as Amplitude, for this purpose.
If the App encounters an error, we may collect log data through third-party tools. This can include details such as your device’s IP address, device name, operating system, the configuration of the App at the time of the error, and timestamps of your activity. We use Sentry for crash and error reporting.
We use the third-party service OneSignal to send you push notifications related to your care visits and other important updates.
We may work with trusted third parties to:
These parties, including Amplitude, Sentry, and OneSignal, may have access to personal data only to perform tasks on our behalf, and they are contractually required not to use it for other purposes.
We take appropriate measures to protect the information you provide through the App. However, no method of electronic transmission or storage is completely secure. While we strive to use reasonable safeguards, we cannot guarantee absolute security.
The App may contain links to websites or services not operated by Mervida AB. We are not responsible for the content or privacy practices of such third parties and recommend that you review their privacy policies.
The App is not designed for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can remove the information.
We may revise this Privacy Policy from time to time. Any changes will be posted within the App, and the updated policy will be effective when published. We encourage you to review this page periodically to stay informed.
If you have any questions about this Privacy Policy or how we handle personal data, you can reach us at:
Mervida AB